Third-line support for all incidents

Emergency Response Team

A major malfunction or a problem with your IT system: incidents like these can jeopardize the continuity of your organization. Getting things up and running again is your top priority. Our Emergency Response Team is prepared to handle the issues you'd rather not think about.

Your IT systems are critical to your business. This obviously calls for 100% support, including for issues that your helpdesk or second-line support provider may not be able to solve. How does your organization handle this? Which precautions have been taken and which back-up plans have been drawn up? The Emergency Response Team is here to help.

How does it work?

The Emergency Response Team has remote access to your systems and documents and verifies these periodically.

Should an incident arise that your helpdesk or second-line support provider is unable to resolve, you can contact us immediately. Within thirty minutes, we will explain how we plan to tackle the situation. We have one goal in mind: to minimize your inconvenience.

To help you get things up and running again, we can take over remotely. The team works from our location in Rijswijk and/or at your location and is available nights and weekends.

Know what to expect

With Qualogy's Emergency Response Team, you know what you can expect. The same applies to our clear rates, which we agree on in advance. Opt for financial transparency, fully tailored to the needs of your organization.

Choose your service
24/7 service
Resolve incidents as they happen, including on weekends and at night
Weekday service
During office hours: on weekdays between 8:00 AM and 6:00 PM

Choose your subscription

For a fixed monthly amount, we offer third-line support for:

1. Operating systems
RedHat Linux, Oracle Linux, Oracle VM
2. Databases
PostgreSQL, Oracle Database, Microsoft SQL Server
3. Middleware
Tomcat, Oracle WebLogic, Oracle SOA Suite
4. Applications
OSIRIS, Oracle SaaS, Oracel E-Business Suite, Oracle BI

Hourly rate

If you require our services, we will agree on a fixed hourly rate before we start.

Experienced experts

Flexible and decisive with eight years of experience on average: that’s what defines our dedicated experts. Our team responds to emergency requests from the financial, retail, telecom and healthcare sectors. Together, we have the necessary expertise to provide you with adequate and efficient service.

Your advantages

  • Immediate assistance
  • Experienced technical consultants
  • Fixed hourly rate

Practical experiences

Feel free to inquire about our practical experience resolving problems. We would be happy to share the different emergency situations we were called on to resolve for dozens of leading organizations.

More information

Would you like to find out how the Emergency Response Team can help your organization? Contact Kees Vianen by phone on +31 (0)70-319 50 18 or by e-mail at kvianen@qualogy.com.